FAQ

Yes, you can order our products for delivery through the GLOVO platform if you are within approximately 6 km of one of our stores.
Click HERE to order.

There are a few possible reasons: we may be closed, you might be located more than 6 km away from one of our stores, or the system may be temporarily blocked due to too many incoming orders or because there are no available riders. In this last case, the issue is only temporary, so please try again after a few minutes.

It may already be sold out, or it might not be available on the menu at this time of year.

All malfunctions or issues related to the delivery service (delays, missing items, payments, refunds, etc.) are not managed by PUOK but are the exclusive responsibility of GLOVO. To resolve any problem, please contact GLOVO customer support directly through their app.

We do not serve gluten-free burgers. We would love to accommodate our gluten-intolerant friends, but unfortunately our kitchens do not meet the space requirements set by regulations. For all other allergen information, click the "Explore the Menu" link in the MENU page of our website.

Our menu always features at least one vegetarian burger, the recipe of which changes based on seasonal ingredients. During certain times of the year, there may be more vegetarian burgers on the menu. Another vegetarian option is to try the burgers on the menu without the meat: they're equally delicious! Currently, there are no vegan burger recipes on the menu.

Our burgers are not customizable. Recipes can only be modified by removing ingredients (but not by adding new ones).

Our stores are take-away, so reservations are not required. There are no seats at our Naples locations (Spaccanapoli and Vomero), but you can enjoy your burgers at the tables of the bar next door, purchasing drinks and other products there. The Sant'Antimo store does not offer table service, but has plenty of indoor seating and a large outdoor area where you can sit after picking up your burger tray.

You can find this information by consulting the MENU downloadable here: shorturl.at/nGRFa.

Send us a message on social media or apply by email at job@puokburger.com